Thank you for trusting Chemical Concepts, Inc for your adhesive needs. We’ll make certain your items arrive both safely and in a timely fashion. In stock items ordered and processed through the credit department before 2 PM (Eastern Time / GMT -5) are normally shipped same day. You will be notified immediately of out of stock items and the time frame you will receive your item/s. If you have an emergency, please call! We will make every effort to get your order shipped. Buyers will be notified within 24 hours of any shipping delays.
Chemical Concepts, Inc. provides an assortment of options for how soon you’d prefer your items, but we’ll always ship them economically and safely. Our primary small package shipper for domestic service is UPS but we also offer shipping through US Postal Service and Federal Express. We have very competitive contracts with major truck lines like Old Dominion, UPS Freight, and others for large orders or palletized loads. We will ship using your contracted carrier when provided with valid account information. Please call for estimates of shipping charges if you wish to compare our rates to that of your carrier.
Customs/Taxes
Chemical Concepts, Inc collects and pays Pennsylvania state sales tax for orders shipped within the Commonwealth of Pennsylvania that are not exempt for valid reasons. Some products we sell are not exempt from sales and use tax. Sales tax on those items will be added to orders from in-state companies and added to your invoice. Orders shipped out of the US are subject to local customs duty or VAT upon delivery in the buyer’s country. These taxes are collected by the transport company and paid to the foreign government. Chemical Concepts, Inc is not responsible nor do we benefit from these taxes. Before ordering items for export, be certain what taxes you will have to pay on arrival. We accept no responsibility for taxes, custom duty or VAT charged on delivery.
Damaged Orders
In the unlikely event that your order should arrive damaged please take the following steps:
- If the delivery driver is present, have them make note of the damage in their log or electronic scanner. You may refuse to accept the order at this time.
- If you have accepted the item or the damage was unseen, save all packing materials, especially any damaged packaging. Call or email us as soon as possible. Take a picture, if possible. Do not simply return the damaged item without following this procedure. Failure to follow these instructions could jeopardize your claim. We will take care of contacting the delivery firm and filing the necessary paperwork to replace or refund your order.
Wrong Address
Chemical Concepts accepts no responsibility for Items returned due to an improper address supplied by the customer. The customer will be financially responsible for any subsequent attempts to deliver the order to the correct address.